Double Cup
PRIVACY POLICY
This Privacy Policy explains how DOUBLE CUP™ collects, uses, discloses, and protects personal information when you use our store, website, products, and services.
DOUBLE CUP™ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience. DOUBLE CUP™ is powered by Shopify, which enables us to provide these services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term personal information, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
Personal information we collect or process
- Contact details including your name, address, billing address, shipping address, phone number, and email address
- Financial information including credit card, debit card, financial account numbers, payment details, transaction details, form of payment, payment confirmation, and related payment information
- Account information including username, password, security questions, preferences, and settings
- Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, cancel, and your past transactions
- Communications with us including information included in customer support or other inquiries
- Device information including your device, browser, network connection, IP address, and other unique identifiers
- Usage information including how and when you interact with or navigate the Services
Personal information sources
- Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide information
- Automatically through the Services, including from your device and through cookies and similar technologies
- From our service providers when they collect or process personal information on our behalf
- From our partners or other third parties
How we use your personal information
- Provide, tailor, and improve the Services, including payment processing, order fulfillment, account management, shipping, returns, exchanges, reviews, and personalized shopping experiences
- Marketing and advertising, including email, text, mail, and online advertising based on your interactions with the Services
- Security and fraud prevention, including account authentication, payment security, fraud detection, and service protection
- Communicating with you, including customer support and account or order-related service communications
- Legal reasons, including compliance with applicable law, valid legal process, litigation support, and enforcement of our terms or policies
How we disclose personal information
- With Shopify, vendors, and other third parties who perform services on our behalf such as IT management, payment processing, analytics, support, cloud storage, fulfillment, and shipping
- With business and marketing partners to provide marketing services and personalized advertising subject to their own privacy notices
- When you direct, request, or consent to disclosure, such as for shipping products or through social media widgets or login integrations
- With our affiliates or otherwise within our corporate group
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce policies, or protect the Services, our rights, and the rights of others
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
To help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To learn more about how Shopify uses personal information, visit https://privacy.shopify.com/en.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites.
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian and believe a child has provided us with personal information, contact us so we can request deletion where appropriate.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.
Your rights and choices
- Right to Access or Know
- Right to Delete
- Right to Correct
- Right of Portability
- Right to opt out of sale or sharing for targeted advertising where applicable
- Managing communication preferences, including unsubscribing from promotional emails while still receiving non-promotional account or order emails
Depending on where you live, you may have some or all of these rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before processing your request and may request proof of authorization for authorized agents acting on your behalf.
You may also visit https://globalprivacycontrol.org/ to learn more about Global Privacy Control. Other than the Global Privacy Control, we do not recognize other Do Not Track signals that may be sent from your browser or device.
To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, visit https://privacy.shopify.com/en.
If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
We may transfer, store, and process your personal information outside the country where you live. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards where required.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the last updated date, and provide notice as required by applicable law.
If you have questions about our privacy practices, this Privacy Policy, or if you would like to exercise any available rights, please contact us at Info@getdoublecup.com.